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Nov 20, 2009
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Members Only Content Fulfillment in the 21st Century

December 16, 2002

KPMG conducted an analysis of the fulfillment industry on behalf of the MPA. This is the deck as presented to the Consumer Marketing Committee of MPA in February 2003.

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Members Only Content Customer Service Tracking Survey
January 14, 2002

Publishers look to the internet as another touch point with their consumers. Customer service pages have become more sophisticated, user-friendly... Read more

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